Customer satisfaction is our first priority. We target building long-term relationships with our Customers and proudly provide hassle-free returns and exchange services in case they are not satisfied with the order

At My Lenses Egy, we value and prioritize the privacy and security of our users. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and the choices you have regarding your personal data. By accessing or using our website, you agree to the terms of this Privacy Policy.

Information Collection and Use:

Personal Information:

  1. We may collect personal information such as your name, email address, shipping address, and phone number when you create an account or place an order. This information is used for order processing, delivery, and customer support.

Payment Information:

When making a purchase, you may be required to provide payment details such as credit card information. Please note that we do not store or retain your payment information. All transactions are securely processed through trusted third-party payment gateways.

Log Data:

Our website automatically collects certain information when you visit or interact with it. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. We use this information to analyze trends, administer the website, and improve our services.


We use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you and provide personalized features. You can modify your browser settings to refuse cookies, but please note that some website functionalities may be limited as a result.

Information Sharing and Disclosure:

Third-Party Service Providers:

We may engage trusted third-party service providers to perform various business functions on our behalf. These providers have access to personal information only to the extent necessary to fulfill their tasks and are obligated to handle it in accordance with this Privacy Policy.

Legal Requirements:

We may disclose your personal information if required to do so by law or in response to valid requests from public authorities.

Data Security:

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encryption, and regular security assessments. However, please note that no method of data transmission over the Internet or electronic storage is 100% secure.

Your Rights and Choices:

Access and Correction:

You have the right to access and update your personal information stored in our systems. You can do this by logging into your account or contacting our customer support.

Marketing Communications:

We may send you promotional emails or newsletters about our products and services. You can opt-out of receiving these communications by following the unsubscribe instructions provided in the emails or by contacting us directly.

Data Retention:

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Updates to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically to stay informed about our privacy practices.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at

Last Updated: 25 May 2023

Please note that this Privacy Policy is a general statement and may be supplemented or amended by additional privacy notices or terms provided to you in connection with specific services or features.